Shipping & Return Policy

Order processing

The lead time for each item is displayed on the product page under availability, in the shopping cart, during checkout and in your confirmation email.

Most of our items ship in 1-5 days. In an effort to provide the best service possible, we ship items as soon as they are available (no extra shipping charges to you). As a result, your order may arrive in multiple shipments.

Please Note: After items have been dispatched we are unable to change the delivery address.

Orders are generally shipped within 72 hours using USPS, FedEx or UPS and can take from 5 to 15 days to arrive depending of various elements (weather, size of the product, etc.).

Free shipping

Most orders over $100 will qualify for free shipping within the contiguous US. Certain larger items may require an additional freight charge and may not qualify for free shipping. Some items have a manufacturer-required shipping charge that may be added to your order.

Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@esinis.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@esinis.com.

Damages and issues

It is very important you inspect your order upon arrival. In the very rare event that your order arrives damaged, Esinis will replace the item or, if a replacement is not desired, issue a boutique credit for the full amount of the order.

We do require that you inspect all shipments within 5 business days of arriving. All damages must be reported to Esinis within 5 business days in order to qualify for a refund or replacement: support@esinis.com.

If an item is found damaged, please retain all packaging until our shipper can collect the items. Certain items ship freight and it is required that any damage to the actual item or to the packaging for the item be clearly notated on the delivery slip.

For freight shipments, please thoroughly inspect the entire shipment and make a note on the delivery slip of any damage to the exterior of the shipment or the contents of the shipment. Any damage must be marked on the delivery slip. If you are unable to inspect the contents of the shipment at time of delivery, please mark "Damaged - Further Inspection Pending" on the delivery slip and notify Esinis within 2 days of any damage.

Unfortunately, we will be unable to honor any damage claims if damage to the package is not notated on the delivery slip at time of delivery and if we are not notified within 2 days of any damage. If damage is found, it is necessary that all packaging and contents of the shipment is held until the claim is finalized.

If an item is showing as being delivered but you cannot locate the shipment, please check around the property at any possibly delivery locations (FedEx and UPS often "hide" packages to protect them from theft) and ask any neighbors or persons that might have accepted the package on your behalf.

If the package is still not located, please contact us within 5 business days so we can file a trace with the delivery company to help locate the shipment.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@esinis.com.