It is very important you inspect your order upon arrival. In the very rare event that your order arrives damaged, Esinis will replace the item or, if a replacement is not desired, issue a boutique credit for the full amount of the order.

We do require that you inspect all shipments within 5 business days of arriving. All damages must be reported to Esinis within 5 business days in order to qualify for a refund or replacement: support@esinis.com.

If an item is found damaged, please retain all packaging until our shipper can collect the items. Certain items ship freight and it is required that any damage to the actual item or to the packaging for the item be clearly notated on the delivery slip.

For freight shipments, please thoroughly inspect the entire shipment and make a note on the delivery slip of any damage to the exterior of the shipment or the contents of the shipment. Any damage must be marked on the delivery slip. If you are unable to inspect the contents of the shipment at time of delivery, please mark "Damaged - Further Inspection Pending" on the delivery slip and notify Esinis within 2 days of any damage.

Unfortunately, we will be unable to honor any damage claims if damage to the package is not notated on the delivery slip at time of delivery and if we are not notified within 2 days of any damage. If damage is found, it is necessary that all packaging and contents of the shipment is held until the claim is finalized.

If an item is showing as being delivered but you cannot locate the shipment, please check around the property at any possibly delivery locations (FedEx and UPS often "hide" packages to protect them from theft) and ask any neighbors or persons that might have accepted the package on your behalf.

If the package is still not located, please contact us within 5 business days so we can file a trace with the delivery company to help locate the shipment.